Terms of Service & User Agreement

Policies

Date Last Modified: September 28, 2026

Welcome to Goated.us. These Terms and Conditions ("Terms") form a binding legal agreement between you ("You", "User", or "Customer") and Goated Ventures Inc. ("Goated", "Us", "We"), governing your access to and use of the Goated.us website, Games, and services (collectively, the "Platform" or "Service").

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE PLATFORM.

BINDING ARBITRATION AND CLASS ACTION WAIVER: THESE TERMS INCLUDE A MANDATORY INDIVIDUAL ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SECTION 18). DISPUTES MUST BE RESOLVED THROUGH INDIVIDUAL ARBITRATION RATHER THAN COURT PROCEEDINGS UNLESS YOU OPT OUT WITHIN THIRTY (30) DAYS.

NO REAL MONEY GAMBLING: THE PLATFORM DOES NOT OFFER REAL MONEY GAMBLING. NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN PROMOTIONAL SWEEPSTAKES. A PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. VOID WHERE PROHIBITED BY LAW.

ELIGIBILITY AND ELIGIBLE TERRITORIES: YOU MUST BE AT LEAST EIGHTEEN (18) YEARS OF AGE, OR SUCH HIGHER MINIMUM AGE AS APPLIES IN THE JURISDICTION IN WHICH YOU RESIDE OR ARE PHYSICALLY LOCATED. YOU MAY ACCESS THE PLATFORM, CREATE AN ACCOUNT, PLAY GAMES, RECEIVE SWEEPS COINS, OR REDEEM PRIZES ONLY IF YOU RESIDE IN, ARE PHYSICALLY LOCATED IN, AND ACCESS THE PLATFORM FROM AN ELIGIBLE TERRITORY LISTED IN SECTION 3.2. ALL OTHER JURISDICTIONS ARE EXCLUDED TERRITORIES.

By creating an Account, checking the acceptance box during registration, or using the Platform, you represent that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, and the Official Sweepstakes Rules. If you do not agree to all provisions, you may not access or use the Platform.

1. Definitions

"Alternative Method of Entry" or "AMOE" means the free method of receiving promotional Sweeps Coins by mail, as detailed in the Official Sweepstakes Rules.
"Collective Action" means any lawsuit, arbitration, or proceeding asserted or pursued as a class action, group action, collective action, joint action, coordinated action, consolidated action, mass action, or in any other representative or private attorney general capacity, whether in arbitration, court, or any other venue.
"Content" means all text, graphics, software, visual interfaces, logos, artwork, trademarks, audio-visual effects, and computer code available on the Platform.
"Customer Account" or "Account" means a personal user account registered by a Customer on the Platform.
"Fraudulent Conduct" means any cheating, botting, multi-accounting, VPN circumvention, payment fraud, or other prohibited activity described in Section 12.
"Game" means any social or sweepstakes game available on the Platform in either Standard Play or Promotional Play.
"Gold Coin" or "GC" means the virtual social gameplay currency used strictly for Standard Play. Gold Coins carry no monetary value and are non-redeemable.
"Payment Medium" means any valid credit card, debit card, online wallet, bank account, digital asset wallet, or other payment method used to purchase Gold Coins.
"Platform" means the website located at Goated.us, along with all subdomains, subpages, successor sites, mobile applications, and all Games, features, tools, and services available thereon.
"Prizes" means valuable prizes, such as cash or digital assets, redeemed using validly won Sweeps Coins in accordance with these Terms.
"Promotional Play" or "Sweepstakes" means gameplay conducted using Sweeps Coins, which provides opportunities to win redeemable Prizes.
"Redemption Account" means the bank account, payment account, or digital asset wallet nominated by you to receive a Prize.
"Standard Play" means social gameplay conducted using non-redeemable Gold Coins for entertainment purposes only.
"Sweeps Coins" or "SC" means promotional sweepstakes entries used to participate in Promotional Play. SC cannot be purchased and are obtained strictly through free promotional methods.
"Virtual Coins" means Gold Coins and Sweeps Coins collectively, together with any other virtual token, chip, credit, or point made available on the Platform from time to time.

2. Limited Revocable License

2.1. Subject to your ongoing compliance with these Terms, Goated grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Platform, Games, and Virtual Coins solely for your personal, private entertainment.
2.2. The Service and Virtual Coins are licensed to you, not sold. You acquire no property, ownership, or equity interest in any Virtual Coins, account attributes, or Content on the Platform. Virtual Coins carry no real-money value and are non-transferable.
2.3. You may not use the Service for any commercial purpose or in a manner that burdens network infrastructure. Restrictions on your Account, Virtual Coins, and Content are set out in Sections 4, 11 and 12.
2.4. We reserve the right to manage, modify, suspend, or terminate your license and access to Virtual Coins or the Service at our sole discretion, without prior notice or liability.

3. Eligibility

3.1. You must be at least eighteen (18) years of age, or such higher minimum age as applies in the jurisdiction in which you reside or are physically located, and legally permitted to access and use the Service under applicable law. You are solely responsible for ensuring that no minors access the Service through your Account, and you accept full responsibility for any use of your Account or Payment Medium by a minor.
3.2. You may access the Platform, create an Account, play Games, receive Sweeps Coins, or redeem Prizes only if you reside in, are physically located in, and access the Platform from one of the following eligible jurisdictions in the United States:

Alabama, Alaska, Arkansas, Colorado, the District of Columbia, Georgia, Hawaii, Kansas, Massachusetts, Minnesota, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oregon, South Carolina, South Dakota, Texas, Utah, Virginia, Wisconsin, and Wyoming.

All jurisdictions not listed above are "Excluded Territories." You may not access the Platform, create an Account, play Games, receive Sweeps Coins, or redeem Prizes if you reside in, are physically located in, or access the Platform from any Excluded Territory. We may add or remove jurisdictions from the list of Eligible Territories or Excluded Territories at our sole discretion at any time.

If a jurisdiction in which you reside or are physically located becomes an Excluded Territory after you register, we may restrict your Account, disable gameplay, place your Account into redemption-only mode, or close your Account. Subject to verification and these Terms, you may request redemption of Sweeps Coins that were validly won and eligible for redemption before the restriction took effect.
3.3. Using a VPN, proxy, remote desktop, emulator, geolocation spoofing tool, or any other location-masking or location-manipulation method to bypass geofencing or misrepresent your residence or physical location constitutes a material breach of these Terms and may constitute fraud. We may suspend your Account, investigate your activity, close your Account, void affected entries, Sweeps Coins, and winnings, and refuse or reverse Prizes attributable to the breach.
3.4. You participate strictly in your personal, individual capacity for recreational and entertainment purposes only, and not on behalf of any third party or syndicate.
3.5. You represent and warrant that any funds or digital assets you use to purchase Gold Coins are lawfully yours, are not tainted by any illegality, and do not originate from any illegal activity or source. You will not purchase Gold Coins from a business, corporate, or third-party account or wallet.
3.6. All information you provide to us is true, complete, and correct, and you will notify us immediately of any change. You will cooperate with any investigation we conduct and with any request to confirm your identity or the accuracy of information you have provided.
3.7. You represent and warrant that you are not subject to sanctions, are not located in a sanctioned jurisdiction, and are not listed on any government sanctions, watchlist, or restricted-party list. We may screen Customers, Accounts, payments, redemptions, and transactions against sanctions, watchlist, anti-money laundering, fraud-prevention, and restricted-party databases. We may suspend, restrict, or close any Account, block any transaction, and withhold or refuse any redemption where required or appropriate under applicable law, our compliance policies, or the requirements of our payment, verification, or financial service providers.
3.8. Employees, officers, directors, and contractors of Goated or any of its affiliates, subsidiaries, holding companies, advertising agencies, or any other company or individual involved in the design, production, execution, or distribution of the Games, together with their immediate family members and household members, are ineligible to win Prizes. Such individuals may access the Platform solely for testing, quality assurance, and community engagement. If any such individual is deemed a winner, the Prize will be forfeited.

4. Your Customer Account

4.1. To use the Service, you must register a Customer Account using your accurate legal name, date of birth, residential address, and email address. The information provided must match your government-issued identification. You are required to keep your registration details accurate and up to date at all times.
4.2. You are permitted to open and maintain only one (1) Customer Account on the Platform, including any inactive Account. Creating, attempting to create, or accessing multiple accounts, regardless of the reason or method, is strictly prohibited and may result in the closure of all associated accounts, forfeiture of balances, and a ban from the Service. If you lose access to your Account, do not create a new one; contact support@goated.us. You must notify us immediately if you become aware that you hold more than one Account.
4.3. You are solely responsible for maintaining the confidentiality of your login credentials and password. You accept full responsibility for all activities, purchases, and plays conducted through your Account, whether authorized by you or not. You must notify us immediately if you suspect unauthorized access or a security breach. We strongly recommend that you enable multi-factor authentication on your Account.
4.4. Customer Accounts, Gold Coins, and Sweeps Coins are strictly personal and non-transferable. You may not sell, trade, rent, lease, buy, or share an Account or virtual balances with any other person, and you may not transfer Virtual Coins to or receive Virtual Coins from another Customer Account.
4.5. An Account is deemed "Dormant" if no gameplay activity using Gold Coins or Sweeps Coins has occurred for a consecutive period of twelve (12) months. We reserve the right to close Dormant Accounts on notice to the email address registered on the Account. Closure of a Dormant Account does not affect the separate expiry of Sweeps Coins under Section 5.2, which operates independently.
4.6. You may request voluntary closure of your Account at any time by emailing support@goated.us. On closure, Gold Coins and all rights to use, enjoy, or benefit from them are forfeited. Sweeps Coins that have already been validly won, have satisfied any applicable playthrough requirement, and are otherwise eligible for redemption under Section 8 may be redeemed, subject to completion of identity verification. All other Sweeps Coins are forfeited on closure.
4.7. If your closure request relates to responsible social gameplay or self-exclusion, please refer to our Responsible Social Gameplay Policy or contact support@goated.us. Section 4.6 applies equally to Accounts closed on self-exclusion grounds, so that eligible Sweeps Coins remain redeemable.
4.8. You may request that a closed Account be reopened by emailing support@goated.us, unless you have implemented a self-exclusion. All requests will be evaluated by our Customer Support and Compliance teams.

5. Virtual Coins

5.1. Gold Coins are virtual tokens used exclusively for Standard Play Games. Gold Coins have no monetary value, cannot be redeemed for Prizes or currency under any circumstances, and carry no legal property right. Gold Coins may be provided free of charge, for example through sign-up gifts and daily login bonuses, or purchased on the Platform. Purchases of Gold Coins are final, non-refundable licenses to play Standard Games. You cannot win money or Prizes of any kind in Standard Play.
5.2. Sweeps Coins are promotional sweepstakes entries used to play Promotional Play Games, offering chances to win redeemable Prizes. NO PURCHASE NECESSARY: Sweeps Coins cannot be purchased. Sweeps Coins are obtained strictly free of charge via promotional offers, daily login rewards, social media giveaways, postal request cards through AMOE as described in the Official Sweepstakes Rules, or as a free bonus accompanying eligible Gold Coin purchases.

Sweeps Coins expire sixty (60) days after the date of your last Sweeps Coins gameplay activity. Expired Sweeps Coins are automatically forfeited without compensation.
5.3. Once Virtual Coins are submitted for play and accepted by the server, the transaction is final and instantly deducted from your wallet balance. Plays cannot be cancelled or refunded.
5.4. Virtual Coins cannot be transferred between Accounts, sold, gifted, or exchanged for real-world currency or value. We do not recognise any purported transfer, sale, gift, or trade of Virtual Coins executed outside the Platform. Any attempt to do so may result in Account termination.

6. Gold Coin Purchases

6.1. Any Payment Medium used to purchase Gold Coins must be legally and beneficially owned by you and registered in your legal name. If the name on your Customer Account differs from the name on the Payment Medium used, your Account will be suspended immediately pending identity verification. We reserve the right to request documents and information to verify legal and beneficial ownership of any Payment Medium.
6.2. Purchasing Gold Coins grants you a limited, revocable license to participate in Standard Play Games. Purchases are final, non-refundable, and non-exchangeable under any circumstances, except where required by law. Gold Coin purchases are not deposits of funds, are not bank deposits, do not accrue interest, and cannot be withdrawn, transferred, redeemed, or converted to real-money value.
6.3. By purchasing Gold Coins, you authorize Goated and its payment processors or other authorized payment service providers to process transactions and store your payment credentials in compliance with applicable payment security standards. Access to specific payment methods is granted or restricted at our sole discretion.
6.4. We do not extend credit to any user under any circumstances. You may only purchase Gold Coins if you have sufficient funds in your Payment Medium. We reserve the right to set or adjust minimum and maximum purchase limits per transaction, per day, or per Account at our sole discretion, and such limits may differ between Customers based on verification status, account standing, and risk assessment.
6.5. You agree to notify us of any billing problem or discrepancy within thirty (30) days of the date of the relevant purchase. If you do not raise it within that period, you waive your right to dispute it.
6.6. If a Gold Coin purchase is returned, disputed, or charged back, your Account will be suspended pending investigation and may be permanently closed. Any pending Prize redemption request may be held, and Sweeps Coins and winnings attributable to the reversed transaction may be voided. The reversed transaction amount, together with any associated chargeback fees, scheme fines, penalties, or administrative costs incurred by Goated, will constitute an immediate debt owed by you to us. Until payment is received by us or our payment processor, your Account may remain suspended and requests to redeem Sweeps Coins may not be processed.

7. Games and Promotions

7.1. Each Game on the Platform features specific rules, mechanics, and odds accessible within the individual game interface. You are responsible for reviewing and understanding a Game's rules before Participating. Those rules are binding on you as if they formed part of these Terms.
7.2. Promotional Play, sweepstakes promotions, promotional contests, and Alternative Method of Entry requests are governed by these Terms, the Goated Official Sweepstakes Rules, and any promotion-specific terms published on the Platform. In the event of a conflict between these Terms and the Official Sweepstakes Rules or promotion-specific terms, the Official Sweepstakes Rules or promotion-specific terms prevail to the extent of the inconsistency.
7.3. If a discrepancy arises between the Game result displayed on your device and the result recorded on Goated's software servers, the result on Goated's software server is the official, final, and governing outcome.
7.4. We reserve the right to declare any gameplay, spin, or promotional entry partially or fully void in the event of a software glitch, system malfunction, misprint, hardware failure, or pay-table error. In the event of a total system malfunction, all affected gameplay is automatically voided.
7.5. Where a Game is started but fails to conclude because of a system failure, we will use commercially reasonable efforts to reinstate the Gold Coins or Sweeps Coins staked in that Game by crediting them to your Account.
7.6. Any Game that exhibits incorrect behaviour affecting Prize redemption, game data, Gold Coin balances, Sweeps Coin balances, or any other balance, whether due to misconfiguration or a software defect, may be cancelled and removed from the Platform. We may alter Customer balances and account details in such cases in order to correct the resulting error.
7.7. We reserve the right to cancel, suspend, modify, add, or remove any Game, contest, or promotion at any time in our sole discretion, without prior notice or liability to you.
7.8. If, in our reasonable opinion, you are abusing any promotion in order to derive an advantage or gain for yourself or another Customer, including by way of Fraudulent Conduct, we may at our sole discretion withhold, deny, or cancel any advantage, bonus, or Prize.
7.9. AMOE submissions must be made personally by the Customer, must match the Customer Account details, and must comply exactly with the Official Sweepstakes Rules. Bulk submissions, mechanically reproduced submissions, third-party submission services, request-code sharing, request-code trading, request-code selling, automated request-code generation, or submissions using mismatched, false, incomplete, or fabricated account details are prohibited and may be voided.

8. Redemption of Prizes

8.1. Sweeps Coins received free of charge, including daily login rewards, promotional giveaways, AMOE entries, and bonus SC accompanying a Gold Coin purchase, must be played through at least once (1x) before they become eligible for redemption. Sweeps Coins won through Promotional Play are not subject to a further playthrough requirement.
8.2. No Prize may be redeemed until you have completed the identity verification process described in Section 10 to our satisfaction. We may require verification to be completed or repeated at the time of any individual redemption request.
8.3. Your Redemption Account must be legally and beneficially owned by you and held in the same legal name as your Customer Account. We will not process a redemption to an account or wallet held in the name of any other person or entity. We may require documentary evidence of ownership before processing a redemption.
8.4. We may charge a processing fee for the redemption of Prizes, and may vary any such fee. Any applicable fee will be disclosed on the Platform at the time of the request. Minimum redemption thresholds are set out in the Official Sweepstakes Rules.
8.5. We process redemption requests in the order in which they are received and aim to process each request as soon as practicable. We will process no more than one Prize redemption request per Customer Account in any 24-hour period. You may request redemption of a Prize of any value, but we reserve the right to allocate or pay a Prize in smaller increments over a number of days until the full amount has been paid.
8.6. There may be delays in payment arising from our identity verification processes or from those of our payment processors or payment service providers. We accept no liability to you in respect of any delay arising from those processes.
8.7. It is your sole responsibility to ensure that the Redemption Account you nominate can receive the Prize, including that a digital asset wallet supports the asset and network selected. Digital asset transactions may be irreversible, and we are not responsible for loss caused by an incorrect wallet address, an unsupported network, network fees, or changes in the market value of any digital asset.
8.8. If we mistakenly credit your Customer Account with Virtual Coins, a Prize, or Prize value that does not belong to you, whether due to technical, human, or other error, the amount credited remains our property and will be deducted from your Account. If the amount has already been transferred to you before we become aware of the error, the mistakenly paid amount constitutes a debt owed by you to us, without prejudice to any other remedy available to us at law. You must notify support@goated.us of any incorrect crediting.
8.9. We may refuse, withhold, or reverse a redemption where we have reasonable grounds to believe that the Sweeps Coins concerned are attributable to Fraudulent Conduct, a breach of these Terms, a reversed or disputed payment, or a failure to complete verification. Sweeps Coins held in a suspended or closed Account are dealt with under Sections 4.6, 8, and 10.3.
8.10. Section 20.5 applies to all Prizes.

9.1. Goated actively promotes responsible social gameplay. We provide self-exclusion tools to help you manage your Participation. For full details, please review our Responsible Social Gameplay Policy.
9.2. Although we will use all reasonable endeavours to enforce our responsible social gameplay measures, we do not accept responsibility or liability if you nevertheless continue gameplay or seek to use the Platform with the intention of deliberately avoiding those measures, or if we are unable to enforce them for reasons outside our reasonable control.

10. Identity Verification and Geolocation

10.1. We conduct identity, age, location, and other verification checks as we consider necessary and as may be required under applicable law or by relevant authorities, including for the purpose of preventing financial crime. You agree to provide accurate documentation promptly upon request and consent to our use of third-party identity verification providers to conduct those checks on the basis of the information you provide.
10.2. We may carry out enhanced verification at any time, at our discretion, including in connection with any single or cumulative Prize redemption. Enhanced verification may require you to submit copies of government-issued photo identification, proof of residential address, and source of funds or source of wealth documentation.
10.3. We reserve the right to restrict access to your Account, suspend gameplay, and hold pending Prize redemptions until all required verification checks are completed to our satisfaction. Where you do not provide a requested document in the form required within thirty (30) days of the date it was first requested, we are under no obligation to continue with the verification check and may deactivate or otherwise restrict your Account.

Sweeps Coins and unredeemed Prize entitlements in an Account restricted under this Section are held, not forfeited, and remain available for redemption if and when verification is subsequently completed to our satisfaction, subject to Section 8.9.
10.4. You must permit and cooperate with geolocation verification checks conducted by us or our service providers to confirm that you are physically present in an eligible jurisdiction.

11. Intellectual Property

11.1. All Content, technology, software, source code, game client and server software, titles, graphics, logos, trademarks, audio-visual effects, look and feel, and account data on the Service are owned by or licensed to Goated. They are protected by copyright, trademark, and other intellectual property laws. Your limited license to use the Service conveys no right, title, or property interest in any aspect of the Platform, Games, or Accounts.
11.2. You may not reproduce, distribute, modify, create derivative works from, publicly display, frame, scrape, decompile, or commercially exploit any material or Content from the Service without our express prior written consent, and you may not remove or alter any copyright, trademark, or proprietary rights notice.
11.3. All other trademarks, product names, and company names or logos appearing on the Platform are the property of their respective owners.
11.4. You grant Goated an irrevocable, perpetual, worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, display, and distribute any content you post to the Platform or to any social media page we operate, including in connection with promotions, and you warrant that you have the right to grant that license.

12. Prohibited Conduct and Misuse

12.1. You may not, directly or indirectly:

a. Use bots, scripts, scrapers, auto-clickers, emulators, or automated tools to access the Platform, play Games, or submit requests, including AMOE entries;
b. Use any method intended to simulate human activity or circumvent rate limits, CAPTCHAs, geolocation checks, identity checks, or other security controls;
c. Exploit software vulnerabilities, bugs, or glitches to gain an unfair advantage or manipulate Game outcomes;
d. Obtain, share, sell, trade, publish, or solicit AMOE request codes other than through the designated process;
e. Coordinate with others to pool Accounts, rotate devices, submit entries on behalf of multiple people, or share identification documents;
f. Reverse engineer, decompile, hack, introduce viruses or other malicious code, probe, scan, or interfere with security or verification mechanisms;
g. Use unauthorized payment instruments, initiate fraudulent chargebacks, or use the Platform to facilitate money laundering or any other illegal transfer of value;
h. Harass, abuse, threaten, defame, spam, or otherwise mistreat Goated employees, representatives, or other Customers; or
i. Use the Platform for any unlawful purpose or in any manner that violates these Terms, the Official Sweepstakes Rules, or applicable law.
12.2. We may apply reasonable fraud-prevention and bot-detection controls to all Customers and all entry methods, including the AMOE. These controls do not require any purchase or payment.
12.3. Engaging in prohibited conduct constitutes a material breach of these Terms. We reserve the right to void affected entries, Sweeps Coins, and winnings, close associated Accounts under Section 13, recover damages, block devices, IP ranges, or other technical indicators, and report illegal activity to law enforcement and regulatory authorities.
12.4. If you suspect unlawful or fraudulent activity by another Customer, please notify us at support@goated.us.
12.5. Where the Platform provides chat or other social features, you may use them only for recreational and social purposes. In addition to Section 12.1, you must not use them to post content that is unlawful, obscene, sexually explicit, discriminatory, or infringing; to solicit, advertise, or spam; or to collude with other Customers. We monitor, moderate, log, and retain chat content, and may remove content, restrict or withdraw chat access, or act under Section 13 for any breach. We are not responsible for content posted by other Customers.

13. Suspension, Deactivation and Closure of Accounts

13.1. We reserve the right, at our sole discretion, to place limits on, suspend, deactivate, or close your Customer Account where we have reasonable grounds to believe that:

a. You breached, or assisted another party to breach, these Terms, the Official Sweepstakes Rules, or the Responsible Social Gameplay Policy, including any eligibility, account, purchase, or conduct requirement in Sections 3, 4, 6 and 12;
b. Your identity, source of wealth, or source of funds cannot be verified to our satisfaction;
c. You are under eighteen (18) years of age, or under such higher minimum age as applies in the jurisdiction in which you reside or are physically located;
d. We received a chargeback, claim, dispute, or return notification in respect of your Payment Medium;
e. Your Account is Dormant within the meaning of Section 4.5;
f. Suspension is necessary to protect the Platform, other Customers, or the public; or
g. We are required to do so by applicable law or by a regulatory or law enforcement authority.
13.2. Where we suspend, deactivate, or close your Account under Section 13.1, we may withhold all or part of your balance and recover from your Account any Prizes, Gold Coins, or Sweeps Coins attributable to the relevant conduct. Your details may be passed to any applicable regulatory authority, law enforcement body, financial institution, or other relevant third party at our discretion.
13.3. If we suspend, deactivate, or close your Account for any of the reasons in Section 13.1, you will be liable for any claims, losses, liabilities, damages, costs, and expenses incurred or suffered by Goated arising from that conduct, and you will indemnify and hold us harmless on demand in respect of them.
13.4. If you wish to request redemption of Prizes held in a suspended, deactivated, or closed Account, contact support@goated.us. Nothing in this Section conveys a right to any such redemption; your rights are as set out in Sections 4.6, 8, and 10.3.
13.5. The rights in this Section 13 are without prejudice to any other rights we may have against you under these Terms or otherwise.

14. Service Availability and Maintenance

14.1. We reserve the right to perform routine or emergency maintenance, update software, alter features, or temporarily suspend access to part or all of the Service at any time without prior notice or liability to you. We will give as much notice of planned maintenance as is reasonably practicable, and will restore the Service as soon as is reasonably practicable following any temporary suspension.

15. Third-Party Services and Payment Processors

15.1. The Platform may contain links to third-party websites, products, or services. We do not control, endorse, monitor, or assume liability for any third-party content, privacy policies, or business practices. Accessing third-party websites is done entirely at your own risk.
15.2. Any third-party website purporting to offer, sell, or distribute Gold Coins or Sweeps Coins is not authorized to do so. Such sites may be an attempt to induce you to reveal personal information, including passwords, account details, and payment credentials. We are not responsible for any action you take at the request or direction of any such site.
15.3. We use third-party payment processors and payment service providers to execute financial transactions. By making a purchase or requesting a redemption, you authorize Goated and its providers to handle the transaction on your behalf. We are not liable for errors, outages, or losses caused by third-party payment providers, except where directly caused by Goated's gross negligence.
15.4. You agree to be bound by the terms and conditions of each applicable payment processor or payment service provider. In the event of a conflict between these Terms and a provider's terms, these Terms prevail as between you and us.

16. Disclaimer of Warranties

THE SERVICE, PLATFORM, GAMES, CONTENT, AND VIRTUAL COINS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, GOATED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, TIMELY, ERROR-FREE, ACCURATE, OR FREE OF VIRUSES OR HARMFUL COMPONENTS.

17. Limitation of Liability and Indemnification

17.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, GOATED AND ITS AFFILIATES, SUBSIDIARIES, PARENT COMPANIES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, SHAREHOLDERS, AGENTS, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, BUSINESS OPPORTUNITY, REVENUE, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL GOATED'S AGGREGATE LIABILITY FOR ALL CLAIMS EXCEED THE TOTAL AMOUNT PAID BY YOU TO GOATED FOR GOLD COIN PURCHASES IN THE THIRTY (30) DAYS IMMEDIATELY PRECEDING THE DATE ON WHICH YOU FIRST ASSERT THE CLAIM. IF YOU HAVE NOT MADE ANY PURCHASES IN THAT PERIOD, YOUR SOLE AND EXCLUSIVE REMEDY IS TO CEASE USING THE SERVICE AND CLOSE YOUR CUSTOMER ACCOUNT.
17.2. You agree to defend, indemnify, and hold harmless Goated, its affiliates, directors, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable legal fees, arising from:

a. Your use or misuse of the Service, or your inability to access or use the Service;
b. Your breach or alleged breach of these Terms or of any applicable law;
c. Your violation of any third-party rights; or
d. Your acceptance and use of any Prize, or inability to accept or use any Prize.
17.3. NOTHING IN THESE TERMS OPERATES TO EXCLUDE ANY LIABILITY OF GOATED FOR DEATH OR PERSONAL PHYSICAL INJURY THAT IS DIRECTLY AND PROXIMATELY CAUSED BY GOATED'S GROSS NEGLIGENCE OR WILFUL MISCONDUCT.
17.4. Depending on where you reside and use the Platform, some of the limitations in this Section 17 may not be permissible. In that case they will not apply to you, solely to the extent so prohibited.

18. Dispute Resolution, Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES AGAINST GOATED ON AN INDIVIDUAL BASIS AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF.

18.1. This Section 18 is governed by and construed under the Federal Arbitration Act. It applies to any and all past, present, and future disputes, claims, or causes of action between you and Goated or any of its affiliates, subsidiaries, parent companies, officers, directors, employees, contractors, shareholders, agents, licensors, or suppliers, arising out of or related in any way to these Terms, their formation, the validity or scope of this Section 18, your Participation, or your access to or use of the Platform, including as to the arbitrability of any of the foregoing, collectively, "Disputes."
18.2. Before filing any arbitration demand or other formal claim, you agree to notify us in writing at support@goated.us with a Notice of Dispute containing:

a. Your username and the email address registered on your Customer Account;
b. Your first and last name as registered on your Customer Account;
c. Your residential address and telephone number;
d. A detailed explanation of the claim and its basis;
e. Any specific dates and times associated with the claim; and
f. The remedy, action, or amount you are seeking.

We will respond in writing within thirty (30) days of receipt. The parties agree to negotiate in good faith during that period, and to participate individually in a telephonic or video conference if either party requests one. Completion of this process is a condition precedent to commencing arbitration or any other formal proceeding, including litigation if you have validly opted out under Section 18.7. Any applicable limitations period is tolled for the duration of this process. Settlement offers made during this process must not be disclosed to the arbitrator until after a final decision and award.
18.3. Any Dispute that cannot be resolved through the process in Section 18.2 shall be settled exclusively by final and binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, which are incorporated by reference. By agreeing to arbitrate, you waive any right to proceed in a court of law or to have your claims heard by a jury. The arbitration shall:

a. Be conducted by a single, neutral arbitrator in the English language;
b. Be held virtually and not in person for all proceedings, except by mutual agreement of all parties;
c. Be limited to one deposition per party, except by mutual agreement of all parties;
d. Where neither party's claim or counterclaim exceeds USD $25,000, be resolved solely through written submissions to the arbitrator, with the parties waiving any hearing; and
e. Produce no published award or procedural order.

The arbitrator has exclusive authority to resolve all disputes as to the interpretation, applicability, enforceability, or formation of these Terms. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction. Neither party may argue that the AAA is an inconvenient forum or lacks authority to hear a Dispute.
18.4. Except as required by law, neither a party nor the arbitrator may disclose the existence, content, or results of any arbitration under these Terms without the prior written consent of both parties. All documents and information disclosed in the arbitration must be kept strictly confidential by the recipient and used only for the purposes of the arbitration or the enforcement of the award.
18.5. You and Goated agree that any arbitration or other proceeding to resolve a Dispute shall proceed in an individual capacity only, and neither party may bring a Dispute as a Collective Action. No arbitrator or judge may consolidate more than one person's claims or preside over any Collective Action unless both parties agree.

Without limiting the definition of Collective Action, a Dispute will be treated as a Collective Action if claims are filed or pending concurrently by or on behalf of two or more persons and their counsel is the same, shares fees, or coordinates in any way.
18.6. YOU AND GOATED AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. ALL SUCH RIGHTS ARE EXPRESSLY AND UNCONDITIONALLY WAIVED. YOU AND GOATED EXPRESSLY WAIVE ANY RIGHT TO A TRIAL BY JURY. IF A COURT DECIDES THAT APPLICABLE LAW PRECLUDES ENFORCEMENT OF ANY OF THESE LIMITATIONS AS TO A PARTICULAR CLAIM FOR RELIEF, THEN THAT CLAIM, AND ONLY THAT CLAIM, MUST BE SEVERED FROM THE ARBITRATION AND MAY BE BROUGHT IN COURT.
18.7. You have the right to opt out of this Section 18 within thirty (30) days of creating your Customer Account. To opt out, send a signed written notification stating your clear intent to opt out, together with your legal name, username, and address, by physical mail to:

Goated Ventures Inc.
Attn: Legal / Opt Out
197 E California Ave #300
Las Vegas, NV 89104
USA

An opt-out received after the 30-day deadline is invalid and you will be bound to resolve all Disputes through arbitration. If you validly opt out, Goated will also not be bound by this Section 18 as against you. A decision to opt out will have no adverse effect on your relationship with Goated. Section 18.2 continues to apply whether or not you opt out.
18.8. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, IF ALL OR ANY PORTION OF THIS SECTION 18 IS FOUND TO BE INVALID OR LESS THAN FULLY ENFORCEABLE, THEN THE ENTIRETY OF THIS SECTION 18, EXCEPT THIS SENTENCE, MAY, UPON GOATED'S SOLE AND EXCLUSIVE ELECTION, BE DEEMED VOID AND OF NO EFFECT, SUBJECT TO GOATED'S RIGHT TO APPEAL THE LIMITATION OR INVALIDATION OF SUCH PROVISION.
18.9. This Section 18 survives the termination of these Terms and the closure of your Customer Account for any reason.

19. Customer Support and Complaints

19.1. If you have questions or wish to submit a formal complaint regarding the Service or a Game, contact Customer Support via live chat or email at support@goated.us.
19.2. To protect your privacy and so that our support team can verify your Account, all email communication between you and Goated should be sent from the email address registered on your Customer Account. Correspondence from any other address may result in our support team asking you to re-send it from the registered address.
19.3. All formal written complaints must include your registered Account username, your full first and last name, and a detailed description of the complaint including relevant dates and times. Failure to include this information may delay our ability to identify and respond to your complaint.
19.4. You must not use threatening, abusive, offensive, harassing, obscene, racist, sexually explicit, or defamatory language toward Goated employees, representatives, or other Customers. Breach of this requirement may result in us declining to respond, restricting support access, suspending your Account, or closing your Account under Section 13.
19.5. These Terms prevail over any communication via email or live chat.

20. Miscellaneous

20.1. These Terms, together with the Privacy Policy, the Official Sweepstakes Rules, and the Responsible Social Gameplay Policy, constitute the entire agreement between you and Goated regarding your use of the Service and supersede all prior communications or proposals.
20.2. We reserve the right to amend these Terms or implement new policies at any time. Any updates will be posted on the Platform and become effective immediately upon posting. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the Platform.
20.3. If any provision of these Terms is found to be invalid or unenforceable by an arbitrator or court of competent jurisdiction, that provision shall be severed or modified to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
20.4. You may not assign, transfer, or delegate any rights or obligations under these Terms without our prior written consent, and any purported assignment by you is void. Goated may assign or transfer its rights and obligations under these Terms, in whole or in part, at any time without notice or consent, including as part of a merger, acquisition, corporate reorganization, or sale of assets. In the event of such a transaction, your Customer Account and associated data may form part of the assets transferred, and we will notify you by email or via the Platform explaining your options with regard to that transfer.
20.5. You are solely responsible for calculating, reporting, and paying any taxes, levies, or duties applicable to your purchases or Prize redemptions under applicable federal, state, or local laws. We may require you to provide tax forms, taxpayer identification information, or other documentation before processing certain Prize redemptions where required by law.
20.6. Goated shall not be liable for any failure or delay in performing its obligations where such failure or delay arises from causes beyond our reasonable control, including acts of God, war, terrorism, fires, floods, extreme weather, pandemic or epidemic, strikes or labour shortages, government actions, or telecommunications outages.
20.7. Nothing in these Terms creates any agency, partnership, trust arrangement, fiduciary relationship, employment relationship, or joint enterprise between you and us, and there are no third-party beneficiaries to these Terms.
20.8. Our failure to assert a breach of these Terms, or to exercise any right under them, does not constitute a waiver or forfeiture of that right, whether in that instance or in the future.
20.9. Sections 2.2, 6.2, 6.6, 8.8, 11, 13.3, 15, 16, 17, 18, 20, and 21 survive the termination of these Terms or closure of your Account for any reason.
20.10. These Terms may be translated into other languages for informational purposes; however, the English language version is the sole legally binding version and governs in the event of any conflict or inconsistency.
20.11. Formal legal notices, including arbitration opt-out notices under Section 18.7, must be sent to Goated Ventures Inc., 197 E California Ave #300, Las Vegas, NV 89104, USA, with a copy by email to support@goated.us.
20.12. Section headings are for convenience only and have no legal or contractual effect.
20.13. Our Privacy Policy is incorporated into these Terms, and acceptance of it is a prerequisite to creating a Customer Account. It governs how we collect, use, maintain, and disclose your personal information.
20.14. You consent to receive marketing communications from Goated by email, SMS, and in-product notification. You may unsubscribe at any time using the mechanism in the relevant message or by contacting support@goated.us. Service and transactional communications relating to your Account are not marketing communications and cannot be unsubscribed from while your Account remains open.

21. Governing Law and Jurisdiction

21.1. These Terms, your access to and use of the Service, and all claims or disputes arising out of or related to our relationship shall be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to any principles of conflicts of law.
21.2. Subject to Section 18, you and Goated agree that any legal action, lawsuit, or proceeding that is excluded from arbitration, or that arises in the event the arbitration agreement is declared unenforceable, shall be brought exclusively in the state or federal courts located in Delaware. You consent and submit to the personal jurisdiction and venue of those courts. Any motion to compel arbitration or to enforce an arbitral award may be brought before any court of competent jurisdiction.
21.3. Nothing in these Terms limits Goated's right to comply with law enforcement requests, court orders, subpoenas, or governmental inquiries regarding your use of the Service or information provided by you.